FAQ

If you’ve run into any issues, here is a list of useful information about our website.

To use SBH Challenges, you need to download the Pilot app developed by our technical partner. You can access the challenges and features through the app.

You cannot register on the SBH Challenges website. Registration is only available through the Pilot app. Download the app and follow the registration steps.

Select your preferred route here on the website, then click the "Join" button to be redirected to the Pilot app, where you can purchase the challenge. You can complete challenges individually, track your performance, and even win prizes.

SBH Challenges offers two types of prizes:

• Global leaderboard prizes: awarded each season to top performers.
• Monthly raffle prizes: awarded via draw among participants at the end of each month.

To participate in the monthly raffle, you need to make a purchase. Winners will be notified via email.

Newsletter subscribers:

• Get early access to new challenges and updates.
• Receive exclusive offers and discounts.

Currently, we offer challenges in the following sports:

• Cycling
• Hiking
• Skiing

The app is free to download, but you must purchase a challenge to participate in it.

You can view your results and rankings on the SBH Challenges website. For the overall leaderboard, click the "Leaderboard" menu in the top navigation. To view rankings for a specific route, go to that route's page and select the "Leaderboard" tab.

If something isn’t working or unclear, here are some frequently asked questions that may help you!

The app is available on the Play Store and Apple Store under the name PILOT SYSTEM.

No. To use the PILOT SYSTEM, you must first register with a valid email address. This allows us to identify you and properly associate incoming data with your profile.

The app sends collected data and required content (coordinates, photos, tasks, videos, etc.) over an internet connection. While an internet connection is not needed after starting a challenge, it is highly recommended for a smoother experience and accurate location tracking.

After logging into the app, tap on the “Events” menu to see a list of available events. All events you’ve signed up for (either via purchase or code) will appear here once your participation is confirmed.

Each event begins at a designated START coordinate. To participate, you must go to this location. Once within range, a “START” button will appear on your device. Pressing it starts the challenge and begins the countdown timer. The event ends when you cross the FINISH coordinate, stopping the timer automatically.

Crossing the FINISH coordinate ends the challenge. Make sure you only go there if you're ready to complete the event. After finishing, further progress is no longer possible. The data collected up to that point will be evaluated by the organizers.

Check your app permissions and ensure all required access (location, motion, etc.) is enabled. If needed, move your device slightly to help it lock onto your position.

No. Your previously collected data will be preserved. Restart your device as soon as possible and continue the challenge. If GPS is turned off, the admin system notifies the organizers, who may disqualify your team depending on the rules.

Yes, but it’s not recommended. All event-related information is provided through the app during the challenge. Phone manufacturers may handle background processes differently, so to ensure data syncing, it’s best to keep the app active.

Each task has a defined activation radius, which can vary from 10 to 5000 meters. When a task appears, you might still need to move closer to the exact point to find the solution. Navigate carefully and solve it within the specified zone.